FREQUENTLY ASKED QUESTIONS

What is your return policy?

Any return is subject to a 25% restocking fee, and the equipment must be returned in the same condition in which it was received. The customer is responsible for all shipping charges related to the return.

What does the warranty cover?

All new equipment is subject to the warranty provided by the manufacturer as explained on your Sales Order. Used equipment from ABM carries a three months parts and labour warranty.

What is the warranty period?

New equipment is as warrantied as per the manufacturer’s specifications. ABM warranties used equipment for a period of three months.

Who do I call for warranty repair?

During regular business hours, please can call ABM directly, but you may contact the manufacturer directly at any time.

Can I call ABM after normal business hours for repair?

We are unable to deal with repair issues outside of regular business hours. Any inquiries will be dealt with the next business day.

What payment methods do you accept?

ABM accepts Visa, MasterCard, and Interact within our store. We also accept direct deposit and Paypal (online only). Cheques must be Certified Bank Drafts.

Do you offer financing?

ABM is able to offer a wide range of financing options from leasing to our Rent-Try-Buy program.

Does the price include shipping?

The price does not include shipping. A separate shipping quote may be obtained.

Do you ship outside of Greater Vancouver?

Yes, ABM will ship outside of Greater Vancouver. We utilize a logistics company which can deliver your equipment throughout Canada.

How long before I receive my equipment?

Once the full payment has been received, delivery is usually within two to three business days for in-stock items. For items requiring ordering, anticipated delivery is two to three weeks.

Will you set up my new equipment?

Within Greater Vancouver, ABM is able to offer, for an additional charge, the unboxing and setting-up of your new equipment.